Return & Exchange Policy
At Zircala Jewels, customer satisfaction is our highest priority. We strive to deliver high-quality products that meet your expectations. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or exchange within 7 days of receiving your order.
1. Eligibility for Return & Exchange
To be eligible for a return or exchange, the product must:
👉 Be unused, unwashed, and unworn.
👉 Be in its original condition.
👉 Have all original tags, packaging, labels, and accessories intact.
👉 Not show any signs of use, alteration, washing, or damage caused after delivery.
Products returned without their original packaging, tags, or accessories, or products showing signs of use, may not be accepted.
2. Eligible Reasons for Return or Exchange
Returns and exchanges are accepted only in the following cases:
👉 Damaged product received.
👉 Defective product received.
👉 Incorrect product delivered.
👉 Manufacturing defect.
👉 Any other issue specifically covered under this Return & Exchange Policy.
Products purchased during clearance sales, promotional offers, special discounts, or products specifically marked as "Non-Returnable" are not eligible for return or exchange unless they are received damaged or defective.
3. Return & Exchange Process
To request a return or exchange, please contact our customer support team within 7 days of receiving your order.
Please provide:
👉 Order number.
👉 Product details.
👉 Reason for return or exchange.
👉 Clear photographs/videos of the product, if requested.
👉 Any other information required by our support team for verification.
Once your request is reviewed and approved, our team will provide you with the necessary instructions for the return or exchange process.
For exchanges, replacement products will be shipped subject to product availability. If the requested replacement is unavailable, an alternative resolution may be offered.
Customers are advised not to send any product back without first contacting Zircala Jewels and receiving return instructions.
4. Refund Policy
At Zircala Jewels, we aim to provide a smooth and transparent refund process.
Once the returned product is received and inspected by our quality-control team, we will notify you whether your refund has been approved or rejected.
Prepaid Orders
If your refund is approved, the refund will be processed to the original payment method within 5–7 business days.
The actual time taken for the amount to reflect in your account may vary depending on your bank, card issuer, payment gateway, or payment provider.
Cash on Delivery (COD) Orders
For COD orders, approved refunds will be transferred to the bank account or payment method provided by the customer, subject to the required verification process.
Customers may be required to provide accurate bank/payment details before the refund can be processed.
5. Shipping & Other Charges
Shipping charges, COD charges, convenience fees, and other applicable service fees are generally non-refundable.
However, these charges may be refunded where the return is approved due to:
👉 Damaged product.
👉 Defective product.
👉 Incorrect product delivered.
👉 Manufacturing defect attributable to Zircala Jewels.
6. Non-Returnable Products
The following products may not be eligible for return or exchange:
👉 Products marked as non-returnable.
👉 Clearance-sale products.
👉 Products purchased under specific promotional offers.
👉 Products that have been used, washed, worn, altered, or damaged after delivery.
👉 Products returned without original tags, packaging, labels, or accessories.
👉 Products that do not meet the eligibility requirements mentioned above.
7. Inspection & Approval
All returned products are subject to inspection by our quality-control team.
Zircala Jewels reserves the right to reject a return or refund request if the product does not meet the eligibility requirements stated in this policy.
The final decision regarding return, exchange, or refund eligibility will be based on the condition of the returned product and the applicable terms of this policy.
8. Contact Us
For any questions or assistance regarding returns, exchanges, or refunds, please contact us:
Business Name: Zircala Jewels
Email: info.zircala@gmail.com
Phone/WhatsApp: 8128138382
Address: 421 Varni Plaza, Sudama Chowk, Mota Varachha, Surat - 394101
Website: https://zircala.com/
We recommend contacting our customer support team before sending any product back to ensure your return request is properly registered and approved.